How do I place an order?
Add items to your cart and proceed to checkout. You can pay using the available payment methods shown at checkout, including credit/debit card, PayPal, or Shop Pay where available.
How do I know my order was placed successfully?
You will receive an order confirmation email with your order number. If you do not see it, please check your Spam or Promotions folder.
Can I change or cancel my order?
Please contact us as soon as possible at support@homedemic.com. If the order has already been processed, packed, or shipped, changes or cancellations may not be possible.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and Shop Pay where available. Available payment methods may vary depending on your location and checkout settings.
How do I use a discount code?
Enter your code at checkout in the “Discount code” field and click “Apply”. The discount will appear in the order summary before payment.
When will my order arrive?
Order processing typically takes 2–5 business days. After processing, delivery usually takes 8–15 business days for many destinations, but may take longer due to customs, carrier delays, peak seasons, or local delivery conditions.
In rare cases, delivery may take up to 45 business days.
How can I track my order?
Once your order ships, we will email you a tracking number where tracking is available.
Do you ship internationally?
Yes, we ship to many international destinations. If shipping is not available to your location, we will contact you using the email address provided at checkout.
What if I entered the wrong shipping address?
Email us immediately at support@homedemic.com. If the order has already been processed or shipped, we may not be able to update the shipping address.
My item arrived damaged, defective, or incorrect. What should I do?
Please email support@homedemic.com with your order number and clear photos or videos showing the issue. We will review the case and help with a suitable solution where applicable.
When will I receive my refund?
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method. Please allow time for your bank, card issuer, or payment provider to process and post the refund.
Need help?
Email us at support@homedemic.com or use our Contact Us page.
