Terms of service
TERMS OF SERVICE
Last updated: June 17, 2026
OVERVIEW
This website is operated by AVENSTORE LTD, trading as HoMEdemic™. Throughout the site, the terms “we”, “us” and “our” refer to AVENSTORE LTD and HoMEdemic™.
AVENSTORE LTD is a company registered in England and Wales.
Company number: 16525360
Registered office:
Suite A, 82 James Carter Road,
Mildenhall,
Bury St Edmunds,
England,
IP28 7DE
Website: homedemic.com
Email: support@homedemic.com
Phone: +44 7700 181641
Please note that our registered office address is used for official company correspondence only. It is not a retail store, warehouse, or return address. Return instructions are provided after contacting our support team.
By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and other policies available on our website.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence.
You may not use our website, products, or services for any illegal or unauthorized purpose. You must not transmit viruses, malware, or any harmful code.
A violation of these Terms may result in the termination of your access to our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason at any time.
You agree not to copy, reproduce, duplicate, sell, resell, or exploit any part of the website, service, or products without our written permission.
The headings used in these Terms are included for convenience only and do not limit or affect these Terms.
SECTION 3 - PRODUCTS, PRICES AND INFORMATION
We aim to provide accurate product information, prices, images, availability, shipping information, and descriptions. However, errors, inaccuracies, or omissions may occur.
We reserve the right to correct errors, update information, change prices, limit quantities, cancel orders, or discontinue products at any time.
Product images and colors may appear differently depending on your device display.
SECTION 4 - ORDERS AND BILLING INFORMATION
You agree to provide current, complete, and accurate billing, shipping, and contact information for all purchases made through our website.
We reserve the right to refuse, cancel, or limit any order. If we change or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.
SECTION 5 - SHIPPING, DELIVERY, TAXES AND DUTIES
Shipping times, processing times, delivery estimates, and shipping costs may vary depending on the destination, product, carrier, and other factors.
Delivery estimates are estimates only and are not guaranteed unless specifically stated.
International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
We are not responsible for delays caused by customs, postal services, carriers, incorrect shipping information, weather, local holidays, or other circumstances outside our control.
For more details, please review our Shipping Policy.
SECTION 6 - RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, exchanges, and cancellations are handled according to our Refund Policy.
Customers must contact us before returning any item. Items sent back without prior return instructions may not be accepted.
Our registered office address is not a return address. Return instructions are provided after contacting our support team.
For more details, please review our Refund Policy.
SECTION 7 - THIRD-PARTY SERVICES AND LINKS
We may use third-party tools, apps, payment providers, shipping providers, tracking tools, and other services.
Third-party links may direct you to websites that are not affiliated with us. We are not responsible for third-party websites, content, policies, accuracy, availability, or performance.
SECTION 8 - PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how personal information is collected, used, stored, and protected.
SECTION 9 - PROHIBITED USES
You are prohibited from using this website or its content for unlawful purposes, to violate laws or regulations, to infringe intellectual property rights, to submit false or misleading information, to upload malicious code, to spam, scrape, phish, or interfere with the security or operation of the website.
We reserve the right to terminate your access to the website or services for violating these prohibited uses.
SECTION 10 - DISCLAIMER AND LIMITATION OF LIABILITY
We do not guarantee that your use of our website or services will be uninterrupted, timely, secure, or error-free.
To the maximum extent permitted by law, AVENSTORE LTD, HoMEdemic™, our directors, officers, employees, contractors, suppliers, service providers, or affiliates shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the website, services, or products.
Nothing in these Terms affects your statutory rights as a consumer where applicable by law.
SECTION 11 - GOVERNING LAW
These Terms of Service and any separate agreements under which we provide products or services shall be governed by and interpreted in accordance with the laws of England and Wales, except where mandatory consumer protection laws in your country provide otherwise.
SECTION 12 - CHANGES TO TERMS OF SERVICE
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this website.
Your continued use of the website after changes are posted constitutes acceptance of those changes.
SECTION 13 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at:
Email: support@homedemic.com
You can also contact us through our Contact Us page.
