Privacy policy

PRIVACY POLICY

Last updated: June 19, 2026

This Privacy Policy describes how HoMEdemic™ collects, uses, stores, and discloses personal information when you visit homedemic.com, use our services, make a purchase, contact us, or otherwise interact with our website.

This website is operated by AVENSTORE LTD, trading as HoMEdemic™.

AVENSTORE LTD is a company registered in England and Wales.

Company number: 16525360

Registered office:
Suite A, 82 James Carter Road,
Mildenhall,
Bury St Edmunds,
England,
IP28 7DE

Email: support@homedemic.com

For the purposes of this Privacy Policy, “we”, “us” and “our” refer to AVENSTORE LTD and HoMEdemic™. “You” and “your” refer to website visitors, customers, and other individuals whose personal information we may collect.

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that your personal information will be handled as described in this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.

When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date.

PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information, depending on how you interact with our website and services:

• contact information, such as your name, email address, phone number, billing address, and shipping address;

• order information, such as products purchased, order number, payment confirmation, shipping details, and delivery information;

• account information, such as your username, password, account preferences, and order history if you create an account;

• customer support information, such as messages, requests, questions, return or refund information, and any information you choose to provide when contacting us;

• shopping information, such as products you view, add to cart, save, or purchase;

• technical and usage information, such as IP address, browser type, device information, pages viewed, referring website, cookies, and interactions with our website.

HOW WE COLLECT INFORMATION

We collect personal information in the following ways:

• directly from you when you place an order, create an account, contact us, submit a form, or subscribe to marketing communications;

• automatically when you browse our website, through cookies, pixels, analytics tools, and similar technologies;

• from third-party service providers, such as Shopify, payment processors, shipping providers, analytics providers, marketing platforms, and fraud prevention services.

HOW WE USE YOUR PERSONAL INFORMATION

We use personal information for the following purposes:

• to process and fulfill orders;

• to process payments and prevent fraud;

• to arrange shipping, delivery, tracking, returns, refunds, and customer support;

• to communicate with you about your order, account, inquiries, returns, refunds, or other service-related matters;

• to improve our website, products, services, and customer experience;

• to provide marketing communications where permitted by law or where you have given consent;

• to personalize website content, offers, and advertisements;

• to comply with legal, tax, accounting, security, and regulatory obligations;

• to protect our website, customers, business, and legal rights.

LEGAL BASES FOR PROCESSING

Where applicable, we process personal information based on one or more of the following legal bases:

• performance of a contract, such as processing and fulfilling your order;

• legitimate interests, such as improving our services, preventing fraud, securing our website, and responding to customer inquiries;

• consent, such as for certain marketing communications or cookies where required;

• legal obligations, such as tax, accounting, consumer protection, and regulatory requirements.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate our website, remember your preferences, analyze website performance, improve customer experience, and support marketing and advertising.

Cookies may collect information such as your device type, browser type, IP address, pages visited, products viewed, and interactions with our website.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality and your shopping experience.

We may also use Shopify cookies and related technologies to operate and improve our online store.

MARKETING COMMUNICATIONS

If you subscribe to marketing emails or otherwise consent to receive marketing communications, we may use your contact information to send updates, offers, promotions, and product information.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at support@homedemic.com.

Even if you unsubscribe from marketing communications, we may still send you service-related emails about your orders, account, shipping, returns, refunds, or other transactions.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where necessary to operate our business and provide our services, including:

• Shopify, which provides our e-commerce platform;

• payment processors and fraud prevention providers;

• shipping carriers, fulfillment partners, and delivery service providers;

• customer support tools and communication providers;

• analytics, advertising, and marketing service providers;

• IT, hosting, security, and cloud service providers;

• professional advisers, such as accountants, legal advisers, and compliance providers;

• government authorities, regulators, courts, or law enforcement where required by law.

We do not disclose personal information for purposes unrelated to our business without a lawful basis.

PAYMENT INFORMATION

Payments are processed by third-party payment providers. We do not store full payment card details on our own systems.

Payment information is handled by payment processors according to their own security standards and privacy practices.

INTERNATIONAL TRANSFERS

Because we operate online and use third-party service providers, your personal information may be transferred, stored, or processed outside the country where you live, including the United Kingdom, the United States, Canada, the European Economic Area, or other countries where our service providers operate.

Where required, we rely on appropriate transfer mechanisms and safeguards for international transfers of personal information.

DATA RETENTION

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to provide services, fulfill orders, handle returns and refunds, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

The retention period may vary depending on the type of information and the reason it was collected.

YOUR RIGHTS

Depending on where you live, you may have rights in relation to your personal information, including the right to:

• request access to personal information we hold about you;

• request correction of inaccurate personal information;

• request deletion of personal information;

• request restriction of processing;

• object to certain processing;

• request a copy of your personal information in a portable format;

• withdraw consent where processing is based on consent;

• opt out of certain marketing communications.

These rights may be subject to legal limitations and verification requirements.

To exercise your rights, please contact us at support@homedemic.com.

SECURITY

We use reasonable technical and organizational measures to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of personal information.

CHILDREN’S PRIVACY

Our website and services are not intended for children.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us at support@homedemic.com so we can take appropriate action.

THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. Please review their privacy policies before providing personal information to them.

COMPLAINTS

If you have a complaint about how we handle your personal information, please contact us first at support@homedemic.com so we can try to resolve the issue.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

CONTACT INFORMATION

If you have questions about this Privacy Policy, our privacy practices, or your personal information rights, please contact us:

Email: support@homedemic.com

You can also contact us through our Contact Us page.