Refund policy

RETURN AND REFUND POLICY

Last updated: June 19, 2026

This Return and Refund Policy applies to purchases made on homedemic.com.

HoMEdemic™ is operated by AVENSTORE LTD, a company registered in England and Wales.

Company number: 16525360

Please note that our registered office address is used for official company correspondence only. It is not a retail store, warehouse, or return address. Do not send returns to our registered office address. Return instructions are provided after contacting our support team.

For return and refund questions, please contact us at:

Email: support@homedemic.com

RETURN WINDOW

You may request a return within 14 days after receiving your order.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with all tags, accessories, manuals, and parts included where applicable.

To start a return, please contact us at:

Email: support@homedemic.com

Please include your order number, the email address used for the order, the item you wish to return, and the reason for the return.

RETURN INSTRUCTIONS

Customers must contact us before sending any item back.

Items sent back without prior return instructions may not be accepted.

Once your return request is reviewed, we will provide return instructions. The return address may vary depending on the item and order.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or not as described.

Original shipping charges are non-refundable unless required by law or unless the return is due to our error.

We recommend using a trackable shipping service when returning items. We are not responsible for returned items that are lost or damaged in transit.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when you receive it.

If your item is defective, damaged, incorrect, or not as described, contact us as soon as possible at support@homedemic.com.

Please include your order number and clear photos or videos showing the issue. We will review the case and provide a suitable solution, which may include a replacement, refund, or other resolution depending on the situation.

NON-RETURNABLE ITEMS

Some items cannot be returned, including:

• used, damaged, or altered items;

• items without original packaging, tags, accessories, manuals, or parts;

• perishable goods;

• personal care or hygiene products once opened or used;

• custom, personalized, or made-to-order items;

• gift cards;

• hazardous materials, flammable liquids, or gases;

• items marked as final sale, where permitted by law.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, we will process it to your original payment method within 10 days after the returned item has been received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

We do not charge any restocking fee for approved returns.

Please allow time for your bank, card issuer, or payment provider to process and post the refund.

We may reduce or refuse a refund if the returned item is used, damaged, missing parts, not in its original condition, or returned without prior authorization, except where prohibited by law.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at support@homedemic.com.

We cannot guarantee cancellation once an order has been processed, packed, shipped, or handed to a carrier.

If the order has already shipped, you may need to follow the return process after receiving the item.

EXCHANGES

We do not offer direct exchanges.

If you would like a different item, the fastest way is to return the original item, if eligible, and place a new order.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

If a package is refused or not collected due to unpaid customs duties, taxes, or import fees, shipping costs and any carrier charges may be deducted from any refund where permitted by law.

CONTACT INFORMATION

For return, refund, cancellation, or order questions, please contact us:

Email: support@homedemic.com

You can also contact us through our Contact Us page.