Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: June 19, 2026

This Shipping & Delivery Policy applies to orders placed on homedemic.com.

HoMEdemic™ is operated by AVENSTORE LTD, a company registered in England and Wales.

Company number: 16525360

ORDER PROCESSING TIME

Orders are usually processed within 2–5 business days after payment is confirmed.

Processing time may be longer during holidays, high-demand periods, supplier delays, or if additional order verification is required.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.

SHIPPING DESTINATIONS

We offer shipping to selected international destinations.

Shipping availability, delivery times, and shipping costs may vary depending on the destination country, product type, carrier, and fulfillment location.

If we are unable to ship to your location, we will contact you using the email address provided at checkout.

ESTIMATED DELIVERY TIMES

Estimated delivery times after order processing:

United States: 8–15 business days

United Kingdom: 8–15 business days

Canada: 10–20 business days

Europe: 8–18 business days

Australia and New Zealand: 10–20 business days

Asia: 8–18 business days

Central and South America: 15–30 business days

Africa: 15–35 business days

Please note that these are estimated delivery times only and are not guaranteed.

Delivery may take longer due to customs clearance, carrier delays, incorrect shipping information, weather conditions, local holidays, or other circumstances outside our control.

Maximum estimated delivery time may be up to 45 business days in some cases.

SHIPPING COSTS

Shipping costs, if applicable, are shown at checkout before you complete your order.

From time to time, we may offer free shipping promotions. Any free shipping offer will be shown on the website or at checkout.

TRACKING INFORMATION

When tracking is available, you will receive a tracking number by email after your order has shipped.

Tracking information may take 2–5 business days to update after shipment.

If your tracking number shows “no information available” or has not updated after several business days, please contact us at support@homedemic.com and we will help check the status of your order.

MULTIPLE PACKAGES

Items from the same order may sometimes be shipped separately due to product availability, fulfillment location, package size, or logistical reasons.

If your order is shipped in multiple packages, each package may have a separate tracking number.

CUSTOMS, IMPORT TAXES AND DUTIES

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs clearance or for charges applied by customs authorities, postal services, or carriers in the destination country.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@homedemic.com.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

LOST, MISSING OR DELAYED PACKAGES

If your package appears to be lost, missing, delayed, or marked as delivered but not received, please contact us at support@homedemic.com.

We will review the tracking information and help where possible.

If the issue was caused by an incorrect shipping address, refusal of delivery, unpaid customs duties, or failure to collect the package, additional shipping costs or deductions may apply where permitted by law.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at support@homedemic.com.

We cannot guarantee cancellation once an order has been processed, packed, shipped, or handed to a carrier.

RETURNS

Shipping-related return questions are handled according to our Return and Refund Policy.

Please do not send returns to our registered office address. Return instructions are provided after contacting our support team.

CONTACT INFORMATION

For shipping, delivery, tracking, or order questions, please contact us:

Email: support@homedemic.com

You can also contact us through our Contact Us page.